User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Robin Hood platform. They explain our relationship with you, what we expect from account holders, and the standards that apply to games, payments, promotions and dispute handling. By using our services you agree to comply with these terms and any additional terms that apply to specific offers or products on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. Keep your login details secure and notify us immediately if you suspect unauthorized access. We may suspend or close accounts where activity appears fraudulent or in breach of these terms.

Verification and identity

We may require identity and residency verification before allowing deposits, play or withdrawals. You must provide accurate information and supporting documents on request. Failure to complete verification may delay or prevent access to funds.

Eligibility requirements

You must be legally permitted to use online gambling services where you are located. It is your responsibility to ensure that accessing and using this site complies with local laws. Individuals who are self-excluded, subject to a gambling prohibition, or otherwise restricted from gambling are not permitted to open or use accounts.

Acceptable platform use

Use of the platform for dishonest, criminal or abusive purposes is strictly prohibited. This includes attempting to manipulate games, using automated tools or bots, colluding with other players, creating multiple accounts to abuse promotions, or attempting chargebacks after wins. We reserve the right to limit, suspend or close accounts that breach these rules.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that will be published with each offer. Wagering requirements, game restrictions, conversion rules and expiry dates may apply. Bonuses may be voided if an account is found to be abusing an offer or providing false information. Unless stated otherwise, only one promotional offer may be claimed at a time.

Deposits and withdrawals

We accept a range of payment methods, and applicable limits, fees and processing policies may vary. Withdrawals are subject to verification and may be processed to the original payment method where possible. We may place holds on funds while we review activity or documentation. Limits on deposits and withdrawals may apply and can be adjusted for safety or regulatory reasons.

Dispute resolution

If you have a complaint, contact our support team at [email protected] with full details. We will investigate and aim to resolve issues promptly. If we cannot resolve a dispute directly, you may seek independent advice. We do not guarantee any particular outcome and encourage parties to attempt informal resolution in the first instance.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site, and continued use after changes are posted constitutes acceptance. If you do not accept revised terms, you should stop using the service and close your account.

If you need help or clarification on any point, contact our support team at [email protected]. We expect users to play responsibly and to follow these terms while using the platform.