Get in touch with our team
Need a hand? Our support team is ready to help with account-related questions, deposits or withdrawals, verification checks, technical concerns, or general feedback. Contact us by email, phone, live chat, or the help centre for fast assistance. We manage payments queries, bonus or promo issues, and account verification requests. Messages are prioritised and routed to the right specialist so you receive a clear response and can get back to playing without delay.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat available; typical response under 1 hour) |
| General enquiries | [email protected] (email; responses usually within 24–48 hours) |
| Affiliate enquiries | [email protected] (email; partner team) |
| Phone | +1 416 732 4981 (Canada support line) |
| Working hours | Mon-Fri, 09:00-18:00 (EST) |
Email Support
Email is the preferred way to reach us for detailed requests, account issues, or when you need to send documents. Please include a clear subject line and up-to-date contact details so our team can process your request without delay. Attaching relevant screenshots or ID copies speeds up verification and helps us resolve matters more quickly.
Submit your enquiry
Response Time
Most support inquiries are answered within one business day. Simple account and payment questions often receive a same-day reply, while more complex matters, such as detailed verification or disputed withdrawals, may take longer depending on the issue and the checks required. Urgent safety concerns are prioritised and we will keep you informed if additional time is needed.
Feedback
We value your feedback. Please share suggestions, ideas, or any issues you encounter to help us improve the site. Every message is reviewed by our team and used to refine features, promotions, and the overall user experience. Your input helps shape updates and fixes, so don’t hesitate to tell us what’s working and what could be better.