Player Privacy Policy

Welcome to the Robin Hood privacy policy. This page explains how we collect, use, store and protect personal information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what data we handle and how you can manage it.

Types of data we collect

We collect information that helps us operate accounts, process payments and provide a safe gaming environment. The data we collect falls into three main categories below.

Personal data

This includes information you provide when you register or verify your account, such as your name, date of birth, email address, phone number and government ID where verification is required. It may also include contact details you give when requesting support.

Technical data

We collect device and connection information to deliver our services and maintain security. Examples include IP address, browser type, device identifiers, operating system, and activity logs when you access our site or place bets and play games.

Transactional data

Transactional data covers deposits, withdrawals, betting history, bonus use and play activity. We may also record payment method details and billing information to process transactions and prevent fraud.

How we use information

We use data to create and manage your account, verify identity, process payments, provide customer support and personalise your experience. Data is also used to detect and prevent fraud, comply with legal obligations, and to analyse play patterns for product improvements. Where we use your data for direct marketing or targeted offers, we will give you clear choices to opt out.

Data protection practices

We maintain technical and organisational safeguards to protect personal information, including encrypted connections, access controls and routine security reviews. Access to personal data is limited to authorised staff and service partners who need it to perform their roles. While no system is completely secure, we work to prevent unauthorised access, disclosure or loss.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site traffic and deliver relevant content. You can manage cookie settings in your browser or through available preference tools on the site. Disabling certain cookies may affect functionality, including the ability to remain logged in or use personalised features.

User rights

You have rights to access your personal information, request corrections, and ask for deletion or restriction of processing where applicable. You can also object to certain processing and request a copy of your data in a commonly used format. We will handle requests in line with applicable privacy requirements and may ask for information to confirm your identity before making changes.

Access, correction and deletion

To request access, correction or deletion, contact our support team through the account area or the support channel available on the site. We will review and respond to requests and may retain necessary records for legal or operational reasons. If we cannot fulfil a request, we will explain why.

Information sharing and third parties

We share personal data with service providers who support our operations, such as payment processors, identity verification and security partners, and third parties required for legal compliance. We limit what is shared to what is necessary and expect partners to protect the data. We may also disclose information in response to lawful requests or to protect the safety of users and our services.

Privacy policy updates

We may update this policy from time to time. When changes are material, we will notify you through the site or by the contact details you have provided. Continued use of our services after an update indicates acceptance of the revised policy.