Robin Hood Casino Responsible Gambling

At Robin Hood we take responsible gambling seriously. We want every player to enjoy themselves while staying in control. That means providing clear information, practical tools for managing play, and straightforward support if gambling becomes a concern. This page explains our approach and the options available to help you keep play safe and sustainable.

Our player protection principles

We believe gambling should be fun, voluntary and within your control. We promote transparency about play activity, encourage reasonable limits, and respond quickly when a player asks for help. Our goal is to support informed decisions and reduce harm by making control options easy to use.

Activity-control tools

We offer a range of tools designed to help you manage how you play. You can use these tools at any time through your account settings or by contacting our support team.

Account and activity history

View recent wins, losses and betting history so you can track your play. Regularly checking activity helps you spot changes in behaviour early.

Reality checks

Optional session reminders can prompt you to take a break after a set period of play. These reminders are adjustable and can be switched off if you prefer.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased only after a waiting period and can always be reduced immediately. We recommend choosing a level that aligns with your entertainment budget.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. These are a practical way to prevent short-term losses from escalating and to keep betting within planned spending.

Time limits and breaks

Use session time limits or take a voluntary break when you need distance. Short breaks and scheduled time-outs are effective ways to reassess play habits and avoid impulsive decisions.

Self-exclusion

If you need a longer pause, self-exclusion lets you close access to your account for a defined period or indefinitely. Requests for self-exclusion are handled promptly and can be applied directly in your account or via support.

Signs of problematic behaviour

Watch for changes such as increased spending, chasing losses, difficulty sticking to limits, borrowing to play, or neglecting work and relationships. If you notice these signs in yourself or someone close to you, consider using the control tools and seeking support.

Tips for maintaining control

Set realistic limits before you start, stick to a budget, take regular breaks, avoid gambling when upset or under the influence, and keep track of time and money spent. Discuss concerns with a trusted friend or family member.

Professional help and support

If gambling causes distress, speak to a healthcare professional or local support services. You can also contact our team at [email protected] for guidance on using account controls or arranging self-exclusion. We will treat requests confidentially and provide clear information about next steps.